Privacy Policy – Logan Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Logan Damage Pros is a property restoration company founded in 2015 by Willie Turner and Boyd Esposito. We provide water damage cleanup, flood restoration, drying, and related recovery services for homes and commercial properties. This Privacy Policy explains how information is collected, used, and protected when you visit our website at https://waterdamagerestorationlogan.com/ or contact us for services.

This policy applies to information handled within Logan, Utah and nearby service areas. We respect your privacy and aim to collect only the information needed to provide reliable service and maintain safe, professional operations within our business.

Information We Collect

We collect information you choose to provide, such as your name, address, and details about your service request. We gather job and property details needed to plan and complete restoration work, including descriptions of damage. We may collect photos, videos, and documentation to support estimates and project records.

When you visit our website, we collect basic device and usage data such as browser type, pages viewed, and general location data. Cookies or similar tools may be used to support site functionality. We may also receive limited information from service partners when it relates directly to your project.

How We Use Information

We use your information to deliver restoration services in an organized and timely way. This includes scheduling visits, preparing estimates, completing work, and handling billing. Information may be used to prepare insurance documentation when requested. We use collected data to support workplace safety, quality control, and internal training.

Your information helps us respond to questions and provide customer support. Website usage data is used to improve site content and performance. We also use information to prevent fraud, resolve disputes, and comply with legal and regulatory obligations. All uses are tied to legitimate business needs.

Cookies and Similar Technologies

Cookies and similar technologies are small tools stored on your device that help our website operate properly. They can remember basic settings, help pages load correctly, and provide general information about how visitors use the site. Some cookies are essential for core site functions, while others are used for performance and improvement.

You can choose to limit or clear cookies through your browser settings. If cookies are disabled, certain site features may not work as intended. We do not use cookies to collect sensitive personal details, and we use them only to improve usability and stability.

Sharing and Disclosure

We share information only when it is necessary to complete our services or meet legal requirements. This may include sharing limited details with service partners and subcontractors who assist with specialized work. With your permission, information may be shared with insurance providers to support claims.

Payment information may be shared with payment processors to complete transactions. We may also disclose information to comply with safety, regulatory, or legal obligations when required. We do not sell personal information. We aim to share only the minimum amount of information needed and work with partners who are expected to handle information responsibly.

Data Retention

We keep records for as long as needed to support operations, safety, tax reporting, and legal compliance. Different types of documents are kept for different lengths of time based on their purpose and applicable regulations. Service records, invoices, and contracts may be stored to support warranties, audits, and dispute resolution.

Photos and project documentation may be retained to support quality control and insurance needs. When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it. We review retention practices regularly to align with business needs and legal standards.

Your Choices and Rights

You have choices about how your information is handled. You may request access to the personal information we have about you and ask for corrections if it is not accurate. You can request deletion of certain information where it is appropriate and permitted by law. You may limit certain uses of your information, such as marketing communications.

You can manage cookies and tracking tools through your browser settings. To submit a request, send a written letter by postal mail to 255 N 950 W Ste 17, Logan, UT 84321, United States. We will review requests and respond in a reasonable timeframe.

Security

We use reasonable safeguards to protect the information we collect and store. Access to personal data is limited to authorized employees and trusted partners who need the information to perform their duties. Our staff receive training on privacy and secure data handling practices. We use practical technical protections such as secured systems and controlled access tools.

Physical protections are used for records stored in our facilities. While we work to protect information, no method of storage or transmission is perfectly secure. We continually review and improve our security practices to reduce risk where possible.

Children’s Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. All service accounts and requests are intended for adults who own or manage property, or authorized representatives acting on their behalf.

If we become aware that information has been collected from a child, we will take reasonable steps to remove that information from our records. Parents or guardians who believe a child has provided information may contact us by postal mail to request review and appropriate removal actions.

Data Transfers

In some cases, information may be processed or stored by trusted vendors that operate in other locations. These vendors may help with data storage, software systems, or business operations. When data is transferred, we use reasonable measures to protect it and limit access. We work with vendors that are expected to follow appropriate privacy and security practices.

Transfers are done only when necessary to support our services or internal operations. We seek to ensure that information remains protected regardless of where it is processed or stored.

Changes to This Policy

Logan Damage Pros may update this Privacy Policy when business practices, technology, or regulations change. The most current version will always appear on this page of our website. We encourage you to review this policy from time to time so you stay informed about how we handle information.

Continued use of https://waterdamagerestorationlogan.com/ after changes are posted means you accept the updated policy. If updates are significant, we will make reasonable efforts to clearly communicate those changes through the website.

Contact Us

For privacy questions, concerns, or requests, please contact us by postal mail at the address below. Include enough information in your message so we can understand and process your request.

Logan Damage Pros
255 N 950 W Ste 17
Logan, UT 84321
United States

Definitions

Personal information means data that can identify you, such as your name, address, or contact details. Processing means any action taken with information, including collecting, using, storing, or sharing it. Service providers are companies or individuals that help us deliver services, such as subcontractors or software vendors.